Many desktops use network cards built into the motherboard ( onboard). If you feel comfortable opening the computer, turn off your computer, unplug the power cord, and remove the network card. If you have a desktop computer and the network card is removable expansion card, you can try reseating the network card. After installing the updated drivers, restart the computer and test the Internet connection again to see if it's more stable. If there are, download and install the updated drivers. We recommended checking the network card manufacturer's website, or the computer manufacturer's website, and see if there are updated device drivers for the network card. How to remove a device in Windows Device Manager.Īfter Windows reboots and the device is reinstalled, test the Internet connection on your computer and see if it's stable.Reinstalling the network card can sometimes fix device driver issues (corruption) and stabilize the network card's Internet connectivity. Restart the computer and let Windows reinstall the network card and its drivers. If the Internet connection is still unstable, another fix to try is deleting the network card from your computer's Device Manager. We only suggest the steps below if your network has other devices that are working with no problems. There are two things you can try to fix this. The network card in your computer may also be experiencing issues with keeping a stable Internet connection. If other devices on your network are working fine, continue with the steps below. If your Internet is still not stable, before trying the following steps, contact your ISP to make sure the problem is not on their end. They may also have other suggestions for fixing the connection. The ISP's technical support can run system and line checks to determine if there are any issues between them and your computer. Your ISP (Internet service provider) may be a good resource to check with if your computer is still experiencing an unstable Internet connection. Test the Internet connection on your computer and see if it's stable. The blinking lights indicate the router is completing self-checks and working to establish an Internet connection. Wait for the indicator lights on the front of the router to stop blinking. Wait at least 10 seconds, then plug the power cord back into the router. If you have not reset your router yet, turn off your computer and unplug the power cord from the router. If it's more stable, you either need to find a way to keep the cable modem cooled down, or you may need to replace it. If this is the case, turn it off and let it cool down, then try turning it on and testing the Internet connection. When a modem overheats, it can cause the Internet connection to be unstable. If the Internet connection is still unstable, check the cable modem to see if it feels hot. The restarting of the modem can result in a wireless router connection being reset as well. If you did not unplug your router before unplugging the modem, other devices connected to the router may disconnect from the network. When it is illuminated, plug in your router and turn on your computer. Look for the Internet connectivity indicator light on the front of the modem. It takes a few minutes for the cable modem to run through all its self-checks and reconnect to the Internet. Leave it unplugged for at least ten seconds, then plug it back into the modem. Next, turn off the cable modem by disconnecting the power cord from the back of the modem. Restart the modemįirst, we recommend you power off the computer. If the cable modem is having trouble maintaining a steady connection, power cycling it might resolve the issue or it might be overheating. If only one computer is disconnecting and reconnecting, it's likely a problem with the computer. If all devices on your network have the same problem, that indicates an issue with the cable or DSL modem, network router, or ISP. If you have another computer, smartphone, or tablet that uses the same Internet connection, use it to test if there's a connection or computer issue.
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